Frequently Asked Questions // I've Got Answers!

How much does a Website or Logo cost?

Please refer to my design rates for a list of packages and prices. If your requirement does not fit any of the packages please call me at 310.402.1613 to discuss a custom package that fits your business. Mad Mind Studios offers the most affordable rates in Los Angeles.

How do you charge for your services?

Upon an agreement of contract, Phase 1, a 50% deposit of the final price of the project must be paid before work begins. The completion of Phase 2 requires an additional 25% payment of the final price of the project. The remaining 25% must be paid after the completion of the final phase.

What are the methods of payment?

I accept cash, money order, paypal, and most major credit cards.

Payment for Design

How does the design process work - remotely or face to face?

The whole process is done remotely over the internet and phone or face to face meetings. For local customers who do want to meet, I charge a consultation fee and bill the project on an hourly basis or per project.

You can sign up for any package from my website or complete the free quote form which provide me information about your company, products or services. After we have consulted, I then create the initial design concepts and present them to you online where you can review the designs. From there you can then post your feedback and any change requests that you might have.

For selected packages please feel free to contact me if you have any questions.

How long does the process take?

Turn around times are as follows:

Initial Design Concepts: 3-5 business days

Revision Rounds: 1-2 business days

Printing Time: 4-6 business days after the business card proof is approved

Final Files Preparation: 1 business day after design is finalized

What is your refund policy?

If for any reason you do not want to continue at the initial design stage, please contact me to cancel the project and I will refund your money minus a $100 service fee.

Refund is not applicable in the following cases:

• If you have approved the initial design concepts.
• If revision work has started on one of the initial concepts at your request.
• If the client company closes, or changes its name, or decides to do a different business etc.
• If the project was cancelled for reason(s) unrelated to the service.
• If you do not communicate with Mad Mind Studios for more than 7 days after the initial design.
• If other design companies were hired to work on the same logo design project.

What final files will I get at the end of the project?

For all Logo Design Projects I provide you with 2 types of files:

* Vector Files - EPS and AI meant for your printer, future designers

* Web Files - JPG, GIF, PSD, TIF and a transparent PNG file.

For all Web Design Projects I provide you with:

* PSD file of the website design

* Web Files - HTML, CSS and all Images.

For Stationery Design Projects I provide you with:

Printer ready EPS files for your commercial printer. These files can not be opened or edited by you unless you have the right kind of software.

PDF proof files for you to proof read the business card, letterhead and envelope design. Again you can not edit these files unless you have Adobe Acrobat Pro and also I do not provide any support your home/office printer settings.

For selected packages I will create an MS Word template of your letterhead so that you can type your letters on your computer and then print them off on your home/office printers. I do not provide any support your home/office printer settings.

I know exactly what I want, can you create it for me?

Absolutely! Please describe to me your vision and I will create that design for you. However, this does affect the price of the package you have selected.

If you have a sketch or a drawing, you can email it to me.

What are your Opening Hours?

I operate from 9AM to 4PM Monday to Friday. If you need to reach me after hours, then please send me an E-mail. I am off on Saturday, Sunday and all national holidays.

Mad Mind Studios is Serving Los Angeles + Worldwide

Mad Mind Studios is serving the areas in and around Beverly Hills, Los Angeles, Culver City, Santa Monica, Arcadia, Baldwin Park, California, El Monte, Hawthorne, Huntington Park, Monterey Park, Pico Rivera, Rosemead, San Gabriel, Santa Ana, Santa Fe Springs, South El Monte, Temple City, and West Covina. Including: Anaheim, Bell, Bell Gardens, Bellflower, Carson, Compton, Costa Mesa, Cudahy, Downey, Downtown Los Angeles, El Segundo, Fountain Valley, Gardena, Harbor City, Hermosa Beach, Inglewood, Irvine, Lawndale, Long Beach, Lomita, Lynwood, Manhattan Beach, Maywood, Orange County, Paramount, Redondo Beach, South Gate, Torrance, Wilmington, and Worldwide. Ask About Mad Mind Studios' Special Website Deals!